Q: Where I can find my order status?
A: In your account - you can see a section order status. Also you can send us an email to firstname.lastname@example.org and we will be happy to respond you.
Q: If I pay via paypal, I can see also in my paypal account the details of the order?
A: Yes, in your paypal account you'll find alwaysa also tracking number for registered shipping.
Q: Where will my order ship from?
All Products are shipped from Voluntari Post office, and usually we use beautiful stamps for sending them.
Q: How much do you charge for shipping?
A: Shipping costs are calculated on the Shopping Cart page and they are in correspondence with the tariffs of Romanian Post.
Q: How long I need to wait to receive my order?
A: We ship via National Post system. That means, usually, Snail mail for remote destination. From our experience, the deliveries in European Union are made in 5-10 business days, while US or Canada 15-20 business days. Every location can be different.
Q: How do I calculate the shipping cost on an order?
A: To find out the total cost of your order, simply add the product(s) you would like to purchase to your Shopping Cart. You can then view your Shopping Cart and choose a state and zip code to which you will be shipping. Next press Estimate, here you will see your shipping options. Choose your shipping option and press Update Total. You will get a total cost of your order, including the cost of the shipping.
Q: Where am I able to ship my order to?
A: Orders can be shipped to a valid address everywhere where Postal Services can access. Some countries - like Guatemala, Somalia, Yemen - don't have an operational postal system.
Q: Can I ship C.O.D. - Cash on Delivery?
A: We do not ship COD.
Q: What insurance do I have that I will receive my order?
A: All the orders are shipped like registered parcels with shipment number. That means here is applying the insurance covered by UPU - Universal Postal Union.