Q: My country is not present in the shipping page dropdown list. Why?
Q: Where I can find my order status?
A: You can see an Order Status section under your account. You can also email us at email@example.com and we will be happy to update you.
Q: How fast will I receive my order?
By placing an order on our site you agree to shipping via a third party.
Q: Where will my order ship from?
A: All Products are shipped from Voluntari Post office, and usually we use beautiful stamps for sending them.
A2 - If you choose to pay the shipping via DHL - the shipping have guaranteed time by DHL.
A2: Different tarrifs, according to each country - are calculated by DHL in the cart page - shipping costs
Q: On the product page it shows that if I order more items, I will receive a discount. Why the discount is not visible?
A: The total discount for one order appear in your cart page, before payment. You can order 10 items form a product and 5 items from another one; because discounts can not be cumulated, it will appear only on cart page, before payment.
Q: When I order more than 35 euro, you say that is free shipping. My order is 36 euro, but after I insert the discount code sent via newsletter, I don't have free shipping. Why?
A: The free shipping is granted for a paid value than the treshold shown. That means, when you apply the discount code, the total value to be paid become less than the treshold. Everything in our shop is automated.
Q: How long do I have to wait to receive my order?
A: We ship via National Post system. That usually means Snail mail for remote destinations. Every location can be different. Delivery times can be affected by certain situations (such as the current Covid pandemic). The Postal System does not guarantee a specific time.
Estimate transit times:
- Europe: 10-15 business days (also depends on destination country)
- North America: 25 - 30 business days (up to 50)
- Australia >35 business days (up to 60)
- New Zealand and Oceania: not open to incoming mail;
- Asia & Pacific: >40 business days (up to 60)
- Latin America and Caribbean: >50 business days (up to 70)
- Middle East and Africa: >50 business days (up to 70)
A2: If you want faster shipping you can always use DHL Services - ideally for EU countries.
Q: How do I calculate the shipping cost on an order?
A: To find out the total cost of your order, simply add the product(s) you would like to purchase to your Shopping Cart. You can then view your Shopping Cart and choose a state and zip code to which you will be shipping. Next press Estimate, here you will see your shipping options. Choose your shipping option and press Update Total. You will get a total cost of your order, including the shipping cost. Also you can consult this table, the cost is different for Romania, inside EU, outside EU:
Shipping to Romania: Standard Shipping Romanian Delivery service - only for Romanian territory - PRIORIPOST type : 4 euro
Rest of the world (EU = European Union):
Q: Where can my order be shipped?
A: Orders can be shipped to any valid address that the Postal Services can access. Some countries - like Guatemala, Somalia, Yemen - don't have an operational postal system.
Q: I am living in Germany. Can I order something for a friend in Indonesia (for example) ?
A: Yes, you can do that. While ordering, you may provide a billing address and a shipping address, and they can be different. Also please note that we will send the shipment number barcode to the email address used when placing the order on our site.
Q: Can you ship C.O.D. - Cash on Delivery?
A: We DO NOT ship C.O.D.
Q: What insurance do I have that I will receive my order?
A: All the orders are shipped like registered parcels with shipment number. That means the insurance covered by UPU - Universal Postal Union applies.