Payment/ Tracking/ Shipping
Payment is possible via paypal or Card Online payments (Visa/ Maestro/ Mastercard). You can choose your payment option at check out. Please be aware that some banks do not permit online payment with their cards (an example is Nordea Bank from Finland, they don't have integration with Visa/ Mastercard)
We ship everywhere is possible on the planet!
Your order will be sent, due to logistical matters, in maximum 7 business days from the purchase date (if something else is not announced). We usually send the orders in 3-5 business days from the purchase date.
All orders are sent as priority registered mail with tracking bar-code shipment number, using the Romanian Postal Service.
Estimate transit times:
- Europe: 3 - 7 working days (depends also destination country)
- North America: 2 - 4 weeks
- Australia, New Zealand and Oceania: 2 - 4 weeks
- Asia & Pacific: 3 - 5 weeks
- Latin America and Caribbean: 3 - 5 weeks
- Middle East and Africa: 3 - 5 weeks (or even more)
We try whatever we can do to meet these estimated transit times, but cannot guarantee them, especially nowadays when nothing can be predictable and accurate!
We are not responsible for delays caused in customs. Local taxes and fees may apply when import. They have to be paid by the customer.
To track and trace your order, please enter below the shipment number that you've received in the order's confirmation message here.
If your address for delivery is in one of below countries - we will prepare your parcel and wait for restart of postal deliveries.
If you have more info about YOUR country - please send us an email to add update here (to email@example.com )
Update July 10, 2020 - country list with no open postal services:
3 Burkina Faso
6 Cape Verde
9 Dominican Republic
10 DR Congo
14 French Polinesia
20 Ivory Coast
30 New Caledonia
31 New Zealand (incl Niue, Tokelau, Cook Islands)
34 Norfolk Islands
35 Papua New Guinea
39 Pitcairn Islands
42 Sierra Leone
43 Solomon Islands
Delays expected, but postal services are not stopped:
Only 34 detinations remain closed. Australia and New Zealand - still closed.
74 international destinations are still closed for postal services (article is from Romanian Post) https://www.posta-romana.ro/cnpr-data/_editor/files/lista%20tari%20restrictii%2023%20iunie.pdf
Update May 21st, 2020
83 international destinations are still closed for postal services (article is from Romanian Post)
Update April 23th: Open Services for: Argentina, China, Egypt, Estonia, Japan, Moldova, Slovakia, South Korea, Ukraine
Update April, 10th: Open Services for Spain, Norway and Hungary
UPDATE 2020, March 23rd - 107 postal administrations closed their services:
Sao Tome and Principe
United Arab Emirates
UPDATE 2020, March 19th.: Due flight cancellations, some countries closed their international postal traffic. We will update constantly here info:
Countries with stopped postal traffic (2020, March 18th)
British Virgin Islands
Isle of Man
St. Helen Islands
South Georgia and the South Sandwich Islands
UK local news:
Update 2020, March 17th: stopped postal traffic in:
Bosnia and Herzegovina
Israel (incl. Palestinian National Authority)
New Zealand (Niue, Tokelau, Cook Islands)
Papua New Guinea
Romanian version of Posta Romana site with info:https://www.posta-romana.ro/a1273/stiri/in-urma-deciziilor-de-suspendare-a-zborurilor-traficul-postal-s-a-inchis-temporar-catre-mai-multe-destinatii-internationale.html
UPDATE: Shipping is not possible nowadays in China due to Coronavirus restrictions. When something else will be announced, we will update!