Polityka zwrotu kosztów
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us, SC Postcardsmarket.com SRL, Stejarului 40, room 1, 077150 Peris IF, Romania , email shop@postcardsmarket.com, telephone 0040.728.188.437 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You will have to bear the direct cost of returning the goods.
The right to cancel does not exist for the following contracts:
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
- Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
- Contracts for the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader.
- Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
- Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
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Remotely purchased products can be returned according to Romanian Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing some normative acts. The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 days of receiving the product. The return of the products will be made at the customer's expense. No return with a specific carrier is required.
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SC Postcardsmarket.com SRL will return the value of the order as soon as possible from the receipt of the returned product, but not more than 30 working days from the day of its acceptance in the warehouse. The value returned will be without shipping fees paid by postcardsmarket.com, price list available here: https://postcardsmarket.com/pages/tracking
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The returned product must be in the same condition in which it was delivered (in the original packaging with all the accessories, with the labels intact and the documents that accompanied it). Products that show physical changes, bumps, shards, scratches, shocks, traces of use are not accepted for return.
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The products executed according to the customer's specifications, the distinctly personalized products, as well as the special items ordered from the supplier will be paid in advance of 50% of the value and will not be returned. This facility applies only to individuals, in accordance with the law.
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For orders paid with the card, the amount will be returned on the same card used for trading, within 3-30 days from the acceptance of the return. Please note that only the amount of returned products will be refunded. Same for payments via paypal.
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Please check the physical integrity of the parcels when you receive them from the representative of the Postal company/ express courier company who makes the delivery in the presence of the courier and ask for a report of damage if the products show signs of damage. Any subsequent complaint will not be considered.
Fill out this form for return the products.